1800 862 363

What we need to know about you and what we will do with that information

What information do we collect about you?

We keep your name, contact details, and your Action Plan. We may keep other notes that tell us about your needs. Each time you visit, your Support Facilitator may also take notes about how your supports are working, and the steps you have taken towards your recovery.

Why do we collect information about you?

So we know enough about your story and so that you do not have to keep repeating your story to different services.  It also helps us make sure that you have the right supports in place.

Who else sees your information?

Our role is to co-ordinate the services and supports you need for your recovery. To do this, we will need to share your information with the services involved in your care. No-one else will see your information without your consent.

‘De-identified’ information will also be given to the Department of Health. This information will not have your name, contact details, or anything else that might identify you. If you agree, this information will also be given to those who evaluate Partners in Recovery.  Evaluation is important, as it shows us how successful this program is at helping people with severe and persistent mental illnesses.

What rights do you have in what happens to your information?

You have the right not to give consent to share information and you can withdraw consent at any time if you change your mind. However, this would mean SEMPIR cannot coordinate services and supports on your behalf.  If you do not wish to give consent, SEMPIR can refer you to a different program.

You can talk to your Support Facilitator at any time about consent.  If you do not understand what you are being asked or told, you can ask for an advocate or interpreter to help explain.

How will your information be protected?

The privacy of your information is protected by law. We are committed to making sure your information stays confidential. To do this we store your information securely.

PIR sits under the umbrella of the South Eastern Melbourne PHN (SEMPHN) who acts as the lead agency for the program. SEMPHN has an overarching privacy policy which is available here.

Can you access your information?

Under the Freedom of Information Act, you have the right to see your information at any time and to ask for it to be changed. Please talk to your Support Facilitator if you wish to see your information. Remember, if you do not understand you can ask for an advocate or interpreter to explain.