1800 862 363

Mental Health Integrated Complex Care Program

19 Mar 2018

Mental Health Integrated Complex Care (MHICC) replaced the Mental Health Nurse Incentive Program (MHNIP) from 1st December 2017.

MHICC services are funded by the Australian Government under the South Eastern Melbourne PHN (SEMPHN). They are part of the SEMPHN Stepped Care Model which is in line with mental health reform across Australia; providing flexible services for people with severe and complex mental health needs.

MHICC services are highly flexible, providing individual support for people with severe mental illness and complex needs who require coordination of their care over an extended period of time and may include the following support:

  • Clinical nursing services
  • Family support and liaison
  • Care-coordination and liaison (clinical and non-clinical)
  • Improving access to psychiatrist and psychological care
  • Clinical Psychologist
  • Psychologist
  • Mental Health social Worker
  • Occupational Therapist
  • Mental Health Nurse

  These services may be provided by one or more of the following:

  • Clinical Psychologist
  • Psychologist
  • Mental Health social Worker
  • Occupational Therapist
  • Mental Health Nurse

Who are MHICC services for?

MHICC services are for people who:

  • live or work in the SEMPHN catchment, and 
  • have a health care card or can’t afford/access similar services, and
  • aren’t eligible for NDIS and Partners in Recovery (PIR). 

To be eligible for MHICC services, people also need to:

  1. Have an assessment and diagnosis of mental illness that is significantly impacting their social, personal or work life; have complex needs; and be at risk of hospitalisation if appropriate treatment and care is not provided
  2. Have a GP, psychiatrist or relevant healthcare practitioner who is currently managing their care in a primary healthcare setting
  3. Have a current GP Mental Health Treatment Plan, or equivalent plan prepared by a psychiatrist or relevant healthcare practitioner

*If a person does not have a confirmed diagnosis, an assessment will be conducted and a clinical diagnosis determined by the MHICC provider confirming eligibility for the service.

Who can refer to MHICC services?

Referrals can be made by anyone including GPs and other primary health providers, social services, other organisations or via self-referral. 

How to refer to MHICC services

GPs can fax referrals and GP Mental Health Treatment Plan to 9793 9052 or call 1800 862 363 for priority assistance. 

Referrals can be made to:

  • SEMPHN Mental Health Intake phone (business hours only): Ph: 1800 862 363 
  • Fax: 9793 9052

Referral forms (including medical software templates) are available on the SEMPHN Mental Health Intake page. Other referral forms are accepted if they contain the required information.

Consent is needed for clients to receive services. 

MHICC is not a crisis response service and does not provide after-hours or emergency mental health advice or support.  In case of emergency, call triple 0.

More information

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